Our Commitment:

At H.M. Cole, we are committed to achieving a truly world class garment for our clients. Every body is unique and must undergo due process to ensure a fantastic fit and finish.  With this in mind, more difficult body types may require multiple fittings. If our final fit does not meet these standards, we will make whatever alterations necessary to achieve a final product you are satisfied with. Should a garment be unalterable to achieve the desired fit, we will happily remake it. Should you have any further questions, please fill out a contact form and we will be happy to assist you. Please see below for cancellation and return policies.

Cancellation Policy:

Due to the nature of custom made products, cancellation of your order is only possible prior to the physical cutting of materials for your order. Once the process of creating your unique garment has begun, cancellation for refund is not possible.

Return Policy:

With the inherent features of creating truly custom clothing, each and every garment we produce is made to fit only you. With that in mind, we cannot accept returns. If you are experiencing an issue with your fit or quality issue, we are happy to accommodate your needs to make sure we achieve a fit to your satisfaction as determined reasonable by the discretion of your haberdasher.